Primary Position Duties:
- Day-to-Day
- Answer inquiries about the company, software options, Managed Services, and upcoming webinars/events
- Answer incoming phone and perform outbound phone calls
- Remotely connect to those using HealthCare Synergy, Inc. automated software solutions and assist with clinical, and possibly technical, support issues and/or questions
- Understand, and stay up-to-date, with industry-related regulations and changes
- Use CRM as an account management tool, checking and documenting accordingly
- Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
- Answer any incoming chats
- Complete operational requirements by expediting work results
- Contribute to team effort by accomplishing related results as needed
- Other
- If you have clinical knowledge, assist with consulting of clinical forms and other software-related features relevant to clinicians
- Assist with inbound and/or outbound calls regarding upcoming webinars, events, promotions, etc
- Further develop within the company by continuously taking advantage of educational and experiential growth opportunities
Education or Skills:
- Experience in Home Health - Billing and/or CLinical
- SOC RNs
- Medical or Coding certification
- Synergy EMR experience
- Speak fluently in Spanish or Tagalog is a plus
Position Requirements:
- Medical or Coding Certification
- Able to follow policies and procedures and provide detailed documentation
- Fluency in English (Speaking - Reading - Writing)
Position Summary:
Clinical Support Staff provides clinical based knowledge and technical support for office and field staff using HealthCare Synergy, Inc. automated software solutions.
Benefits: